ck979 Privacy Policy

1 What Information We Collect

To manage accounts and provide secure services on ck979, we may collect the following information:

• Identity Information: Your full name, date of birth, and national ID or passport number (for age verification).
• Contact Information: Email address, mobile number, and address where applicable.
• Financial Information: Transaction details, deposit and withdrawal history, and payment method information (bKash, Nagad, Rocket, Upay, or bank account).
• Technical Information: IP address, browser type, device information, cookie data, and logs of your activity on the site.
• Gaming Activity: Betting history, gaming patterns, and account balance information.
• Communication Records: Records of your conversations with us via live chat, email, or any other channel.

We never collect unnecessary or excessive personal information. Each piece of data collected has a specific purpose, which is discussed in detail below.

2 How We Collect Information

ck979 collects your information in the following ways:

• Information You Provide Directly: Information you give during account registration, deposit and withdrawal requests, identity verification processes, and when contacting the support team.
• Automatically Collected Information: Information collected from your device and browser through cookies, local storage, and other tracking technologies.
• From Third Parties: Information received from payment service providers and identity verification agencies, used solely for the purpose of ensuring security.

3 Purpose of Data Use

We use the information we collect for the following purposes:

• To create and manage accounts, process transactions, and ensure service delivery.
• To verify age and confirm that only individuals aged 21 or older are using the platform.
• To prevent fraud, money laundering, and other illegal activities.
• To improve the quality of our services and personalize the user experience.
• To send relevant promotional messages (you can opt out of such messages at any time).
• To monitor responsible gaming and provide support when needed.
• To meet legal obligations and supply required information to regulatory bodies.

4 Legal Basis for Data Processing

ck979 only processes your personal information when a valid legal basis exists to do so. These bases are:

• Contractual Necessity: To fulfill our service agreement with you.
• Legal Obligation: To comply with applicable laws and regulations.
• Consent: In certain cases where you have explicitly permitted the use of your information.
• Legitimate Interests: For the security of our platform and the protection of users.

5 Data Sharing Policy

ck979 never sells your personal information or transfers it to third parties for commercial purposes. However, limited information may be shared in the following circumstances:

• Payment Processing: Necessary information is shared with payment providers such as bKash, Nagad, Rocket, and Upay to complete transactions.
• Identity Verification: With authorized verification agencies for the KYC (Know Your Customer) process.
• Technology Partners: Software and service providers that assist in operating the platform, who are bound by strict confidentiality agreements.
• Law Enforcement: In the case of a court order or legal obligation, only the necessary information is provided.
• Business Transfer: In the event of a company merger or acquisition, you will be notified in advance.

We provide any third-party partners with only the minimum information necessary, and they are required to comply with our privacy standards.

6 Cookies and Tracking Technologies

Cookies and similar technologies are used on the ck979 website. They are used for the following purposes:

• Essential Cookies: Maintaining login sessions, ensuring security, and operating the platform's core functionality — these cannot be disabled.
• Functional Cookies: To remember your preferences, language settings, and other personalized settings.
• Analytical Cookies: To analyze site usage patterns and improve services — these are subject to consent.

You can control most cookies by changing your browser settings. However, disabling cookies entirely may affect some platform functionality.

7 Data Retention Period

We retain your information only for as long as it is necessary or legally required. General guidelines are:

• Active account data is retained for as long as the account remains open.
• Financial transaction records are retained for a specified period after account closure, as required by law.
• Identity verification documents are kept for a defined period in accordance with regulatory requirements.
• Support communication records are retained for a limited period for the purpose of dispute resolution.

After the designated period, data is securely and permanently deleted or anonymized.

8 Data Security Measures

ck979 uses industry-standard technologies and methods to protect your personal information. Our security measures include:

• SSL/TLS Encryption: All data transfers between your device and our servers are secured by SSL encryption.
• Data Encryption: Strong encryption algorithms are used when storing sensitive information.
• Access Controls: Only authorized personnel can view your information when necessary.
• Regular Security Reviews: Regular audits and tests are conducted to identify system vulnerabilities.
• Two-Factor Authentication: The option to use an additional verification layer for account access.

However, it is not possible to guarantee 100% security on the internet and with digital technology. In the event of a security breach, we will notify affected users as soon as possible.

9 User Rights

You have the following rights regarding your personal information, and ck979 respects them:

• Right of Access: You may request to know what information we hold about you.
• Right to Rectification: You may request the correction of inaccurate or incomplete information.
• Right to Erasure: You may request the deletion of your information in certain circumstances, although some information may need to be retained due to legal obligations.
• Right to Restrict Processing: You may request that the use of your information be limited for specific purposes.
• Right to Withdraw Consent: For information processed on the basis of consent, you may withdraw that consent at any time.
• Right to Lodge a Complaint: If you are not satisfied with how we use your information, you may file a complaint with the relevant authority.

To exercise these rights, contact us at [email protected]. We will respond to your request within a reasonable time.

10 Protection of Minors

ck979 strictly prohibits anyone under the age of 21 from using the platform. To this end:

• Age verification is mandatory during account registration.
• We do not knowingly collect information from anyone under the age of 21.
• If an account belonging to a minor is identified, it will be closed immediately and the relevant information will be deleted.

If a parent or legal guardian discovers that a minor has created an account by deceiving them, please contact [email protected] immediately.

11 International Data Transfers

ck979 primarily serves users in Bangladesh. However, some technology services and infrastructure may be operated on servers located outside Bangladesh. In such cases:

• Maximum encryption standards are maintained during data transfers.
• Foreign technology partners are contractually obligated to comply with international data protection standards.
• We always transfer only the minimum necessary information, and no unnecessary information is sent abroad.

12 Third-Party Websites and Services

The ck979 platform sometimes has connections to third-party services such as game providers and payment gateways. It is important to know that:

• Third-party services have their own privacy policies, which are outside our control.
• We are not responsible for the data practices of these third parties.
• We only work with trusted and established service providers, such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and similar reputable companies.

13 Privacy Policy Changes

ck979 reserves the right to update this privacy policy as needed. When changes are made:

• For significant changes, registered users will be notified by email.
• The "Last Updated" date at the top of the page will always be kept current.
• Continued use of the platform after changes are made will be considered acceptance of the updated policy.
• For significant changes, you will be given the opportunity to provide new consent.

We recommend visiting this page regularly to stay informed about any changes.

14 Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

Our data protection team will properly review any privacy-related request you submit and respond in accordance with applicable regulations.